Go to the Contact Us page.
Currently you can shop our web store, order by phone, e-mail or US mail. Our preferred payment is PayPal. However, we accept Visa, MasterCard, money order, and cashier’s check. Cashier’s checks are given 15 business days to clear before the item is shipped. We currently do not offer C.O.D.
We use UPS, FedEx, and United States Postal Service. All internet orders generally will ship within 24hrs. Standard shipping generally takes 2-4 business days after pick-up. Next-day or express shipping is available for an additional charge.
Our standard shipping fee is $8.95 for orders shipped within the continental United States. Alaska and Hawaii orders are shipped for an additional cost using UPS blue label. Orders over $200.00 may have the shipping costs waived. Heavy or over-sized boxes may occur additional charges.
Currently we ship only in the United States and to US military bases abroad. However, if you require an item from us. Please contact us and we will try to make special arrangements with you.
We accept returns on new merchandise within 7 days of the original dated receipt or invoice. All returns or exchanges must have the Return Material Authorization (RMA) number printed on the outside of the box. To obtain a RMA number, please contact us. We cannot accept returns or exchanges without an RMA number. Please enclose a copy of your invoice with your returned items. We do not accept merchandise sent back C.O.D.
Returned merchandise must be in unused condition and in its original packaging. The mounting of engines and accessories, running fuel through engines, cutting or pushing out the balsa sheets in kits, and other similar actions constitutes used merchandise and cannot be returned. Radios must be returned with unmounted servos and switch harness.
When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing and items are not packed properly to avoid damage to products and their boxes and/or packages. ARF kits are specially packaged to ensure safe shipping of all contents. In order to receive credit for a returned ARF, the contents must be returned in the original plastic covers and arranged in a manner that will not damage the contents or packaging.
If you are requesting another item in exchange for returned merchandise, and if that item is a different price, please indicate how you wish to pay or be credited for the difference. (Check, MasterCard, Visa or in-house credit)
Defects In An Item: We deal with only the most reputable and reliable manufacturers in the R/C industry. This greatly limits the probability of defective merchandise. However, things do happen. Therefore Before Use: If you find an item to be defective directly out of the box (without use), please contact as soon as possible. All claims must be placed within 7 days of the invoice date for consideration. Please note that many manufacturers require problems be handled directly with them, particularly with electronic equipment and engines. After Use: Defects found after the product is in use usually fall under the manufacturer’s warranty. Service claims are handled between you and the manufacturer. If you need help locating the manufacturer, please call and we will be happy to assist you.
Damaged Packages During Shipping: If a package has been damaged in shipping and it is apparent when the package arrives at your door, Please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, save all the paperwork and packing material with the damaged goods. If your package was sent via U.S. Mail Parcel Post, contact the Post Office, and they will give you further instructions. If your package was shipped UPS or RPS, call your local UPS or RPS office. They will send someone out to inspect the package and return it to us with a claim number.
We cannot accept responsibility for injury and/or crash damage or loss of kits, engines and accessories, parts and materials that occurs during the use of any radio-controlled model. Each user shall determine the suitability of the product for his or her intended use and shall assume all risk and liability in connection therewith.
If you substitute or replace normal kit hardware and/or radio components with after-market accessories, RC Hobby Center or manufacturers cannot be held responsible for problems or equipment failure caused by incompatibility or modifications.
All prices, pictures and descriptions on this site and all other RC Hobby Center publications are subject to change. RC Hobby Center maintains no responsibility for inadvertent errors. In the event of typographical errors on our site or in our publications, RC Hobby Center reserves the right to cancel or refuse orders at its sole discretion. Please contact us within 10 days of the shipped date regarding price or promotion discrepancies.